TERMS & CONDITIONS
HOME / CUSTOMER SERVICES

If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below.
Simply click on the relevant heading to reveal more information and answers.

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‘Verified by Visa’ and ‘MasterCard Secure’ (3D Secure) protection is in place, which protects you from the misuse of your card by asking for a personal code attached to you and the payment card.



We use a Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe.

This encrypts and protects the data you send to us over the internet. A padlock at the top of the browser can be seen if SSL is enabled, which you can click on to find out information about the SSL digital certificate registration.

You will also notice that when you are in secure mode, the (URL) field at the top of the browser will begin with ‘https:’ instead of the normal ‘http:’

PayPal customers are re-directed to the PayPal website to enter login details to which PayPal securely host.

PayPal collects information from customers using an inline frame (iframe) on our web site. PayPal processes the transaction and returns the data to the merchants’ website for fulfilment and order tracking.

We use these security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the Internet or wireless network is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
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Credit / Debit card and PayPal payment options are available.

We accept:
Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express
PayPal


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PRIVACY STATEMENT

Revere Reputation is committed to preserving the privacy of every visitor to its website. Please read this privacy policy together with our website terms of use to understand how we use and protect the personal information that you provide to us.
All references in this privacy policy: to our “website” refer to the website at www.reverereputation.com; to “we“, “us” and “our” refer to Revere Reputation; to “you” and “your” are to you, the user; and to “services” refer to the advisory services that we provide.
This privacy policy only covers this website. Other websites which are accessed via links within our website are not covered by this policy and will have their own privacy policies. Please check these policies before you submit any personal data to these websites.

1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@reverereputation.com or mailing us at:
Revere Reputation Ltd
Balfour House, 741 High Road, London, N12 0BP

3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4 - WEBSTORE
Our store is hosted on bOnline. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through bOnline data storage, databases and the general bOnline application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway via SagePay to complete your purchase, then SagePay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Maestro and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read bOnline and SagePay Terms of Service or Privacy Statement directly from their websites here and here.

5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) 128 bit and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7 - COOKIES
Cookies are small files that are written or downloaded to your computer’s hard drive when you access a website. Unless you have indicated your objection when disclosing your details to us, we may issue cookies to your computer when you log on to and use the website. The cookies from our website allow us to store and quickly retrieve login information on your computer and provide data that we can use to improve the quality of our service. They also allow us to monitor website traffic and to personalise the content of the website for you. We may share this information with third parties to help improve the website and better serve our users.
Some of our business partners (including the advertisers or offer providers on our website) may use cookies on our website. We have no access to or control over these types of cookies.You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website

8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT INFORMATION AND QUESTIONS
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@reverereputation.com


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UK & International deliveries are dispatched via Royal Mail tracked and signed service. A signature is required from the householder.

1st Class (1-2 working days)
Standard UK Delivery (2-4 working days)
International delivery (5-7 working days)


World Postal Zone Map





UK

This zone comprises of England, Scotland, Wales and Northern Ireland.

WORLD ZONE 1
Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and Sound East Asia.

World Zone 1 does not include Australia or New Zealand as these fall into World Zone 2.

EUROPE
This zone comprises the following countries:
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Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU) Czech Republic (EU)
Kosovo Romania (EU)
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Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock but it is coming back in stock you can buy and reserve it in advance. Your order will then be dealt with as a priority once the item is back in stock and you will be notified via email.

Similarly to Pre Orders, you can pre order certain ‘coming soon’ products so that when its in stock you will have priority release when its available online.
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We have created this 14 days returns policy to enable you to return products to us in appropriate circumstances.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.

On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.

This returns policy applies to all of our customers worldwide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

- We receive the returned product within 14 days following the date of delivery of the product

- The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new

- The returns form is sent along with garment’s with all customer information provided

- You comply with the returns procedure set out below; and

- None of the exclusions set out in the below tabs apply.
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You will need to use our returns form. You can download it here.

Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the garment(s).

In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods.

Products returned under this policy must be sent by recorded signed for delivery to:

REVERE REPUTATION
Returns Department
Balfour House
741 High Road
London N12 0BP
United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.
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The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

Please note ANY items returned with animal or human hair WILL NOT be swapped or refunded.
Returned items must be in original resellable condition.
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Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product.

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

If you have any questions regarding our Refund & Returns policy please contact us at –
info@reverereputation.com
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Ordered the wrong style or colour? No problem, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post.

Please note that all returns policies still apply to exchanges.

If your exchanging for an item of a higher value, then credit will be given in the form of a unique online code (once returned item has been received), and any payment difference will need to be paid at checkout.

The downloadable returns form can be found here.
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Please note, any items purchased from our sale may only be exchanged for another product or credit.

Refunds will not be given for any sale items.

Credit will be given in the form of a unique online code.

If credit is used against a higher value item, then any payment difference will need to be paid at checkout.
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If the item you received is faulty, please contact our customer service team on info@reverereputation.com

We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us for refund or exchange. On Revere Reputation Ltd receiving this item postage costs endured in returning the faulty item will be refunded.
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Please let us know by emailing customer support on info@reverereputation.com and we will try our best to rectify any issues you are experiencing.
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We can only make changes which DO NOT increase the value of your order. But please be quick! All orders placed before 1pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. Even if you ask us in time, we may not have the style or colour you want in stock.

Email us - info@reverereputation.com ASAP
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Unfortunately not as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. If you place a second order the same day and contact us to let us know both order numbers, we will do our best to ensure they are dispatched together so that we can refund you any additional postage costs incurred.
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Yes you can, but be quick.

All orders placed before 1pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched.

Please email us at info@reverereputation.com soon as possible quoting your Order Number & the name you purchased under so we can help you. Order cancellations made after an order has been dispatched , the customer will be liable to return postage
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Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means email us at info@reverereputation.com and one of our team will help.
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Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order.
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You should have received an email from our courier service. You can use the emailed link to track your parcel. If you have not recieved a dispatch confirmation email 6 hours after purchase please contact us at info@reverereputation.com
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